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New Feedback Service For APD

Thanks to new technology, the Amarillo Police Department will be able to follow up with citizens after calling the 911 or the non-emergency line.

APD will now be able to get feedback from residents who call the center from a cell phone.

The platform SPIDERTech will send short surveys to customers when a call for service is finished asking about overall satisfaction, resolution status, trust and customer service.

The department says the text messages containing the survey will be made clear that they came from the department and are not a scam.

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